Effective Date: 01-Jan-2025

 

 

Welcome to Remembrance Headstones (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://remembranceheadstones.com (the “website”), purchase products, or interact with our services.

 

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website or providing any personal information.

 

 

1. Information We Collect

 

When you visit, browse, make a purchase, or interact with our website, we collect the following types of data:

 

1.1 Personal Information (Directly Provided)

 

We collect personal information when you voluntarily provide it, including but not limited to:

 

• Contact Information: Your name, email address, phone number, and mailing address.

• Billing & Payment Information: If you make a purchase, we collect billing and shipping addresses. However, we do not store your payment details—transactions are securely processed by third-party payment providers.

• Order Information: The details of the headstones, customizations, or other products you purchase.

• Communication Data: Any messages, inquiries, or feedback you send us via our contact forms, email, or customer service.

 

1.2 Automatically Collected Information (Technical & Usage Data)

 

When you access our website, we may collect technical information, including:

 

• Your IP address and device information (browser type, operating system).

• Website interaction data such as pages visited, time spent on the site, and referral sources.

• Cookies and tracking technologies (see Section 5).

 

1.3 Information from Third-Party Sources

 

We may receive additional information from external services, including:

 

• Payment processors (to verify payments).

• Shipping carriers (to confirm delivery details).

• Analytics providers (to analyze site traffic and improve user experience).

 

2. How We Use Your Information

 

We use your personal data for the following purposes:

 

2.1 To Provide and Improve Our Services

 

• Process and fulfill your orders, including custom headstone requests.

• Verify payments and issue invoices.

• Respond to inquiries, provide customer support, and resolve disputes.

• Improve our website, products, and user experience based on analytics.

 

2.2 Marketing & Communication

 

• Send order confirmations, shipping updates, and service notifications.

• Provide promotional offers, newsletters, or product recommendations (only if you opt-in).

• Conduct surveys or request feedback to enhance our services.

• Prevent fraudulent transactions and protect our business interests.

 

 

3. How We Share Your Information

 

We do not sell, rent, or trade your personal information to third parties. However, we may share data in the following circumstances:

 

• Payment Processors: Your payment details are processed securely by third-party payment providers (e.g., Stripe, PayPal, or other payment gateways).

• Shipping & Logistics Providers: To ensure delivery of headstones and related products.

• Legal & Compliance Obligations: If required by law, court orders, or to protect our legal rights.

• Business Transfers: In the event of a merger, acquisition, or business restructuring, your data may be transferred as part of business assets.

 

4. Data Protection & Security

 

We take reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure. These include:

 

✅ SSL encryption for secure transactions.

✅ Restricted access to personal data (only authorized personnel can access customer data).

✅ Regular security updates and compliance with industry standards.

 

However, no online transaction is 100% secure—while we do our best to protect your information, you should also take precautions, such as avoiding public Wi-Fi when making purchases.

 

 

5. Cookies & Tracking Technologies

 

Our website uses cookies and similar tracking technologies to enhance user experience and analyze Website performance.

 

5.1 What Are Cookies?

 

Cookies are small data files stored on your device when you visit a website. They help remember your preferences, improve functionality, and provide insights into visitor behavior.

 

5.2 Types of Cookies We Use

 

🔹 Essential Cookies: Necessary for site operation (e.g., keeping items in your cart).

🔹 Analytical Cookies: Help us understand how visitors use our Website (Google Analytics).

🔹 Marketing Cookies: Used for targeted advertising (if applicable).

 

5.3 Managing Cookie Preferences

 

You can modify or disable cookies in your browser settings. However, certain features of our website may not function properly if cookies are disabled.

 

 

6. Your Rights & Choices

 

Under applicable privacy laws, you have certain rights regarding your personal information:

 

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Request corrections to inaccurate or incomplete data.

• Right to Erasure: Request deletion of your personal data (subject to legal and business obligations).

• Right to Withdraw Consent: Opt out of marketing communications at any time.

• Right to Object to Processing: Restrict or object to certain data uses.

 

To exercise these rights, contact us at [email protected].

 

 

7. Third-Party Links & External Services

 

Our website may contain links to third-party websites (e.g., external resources, payment gateways). We are not responsible for their privacy practices and encourage you to read their policies before providing any information.

 

 

8. Data Retention

 

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes.

 

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically. Any changes will be posted here with an updated “Effective Date.” If changes are significant, we may notify users via email or a website notice.

 

10. Contact Us

 

If you have any questions about this Privacy Policy or need assistance, please contact us:

 

📧 Email: [email protected]

📞 Phone: +1 (916) 572-1974

📍 Address: 5349 Elkhorn Blvd Sacramento, CA 95842

 

By using our website, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Remembrance Headstones.