Our Commitment to Buyers
Lifetime Guarantee​
We appreciate your trust in us and look forward to your orders.
For our headstones, we use only the highest quality granite sourced from Spain, Italy, India, China, Turkey, and Ukraine, which allows us to provide a lifetime guarantee on your orders.
Each headstone is handcrafted with careful attention to detail, ensuring a high-quality, natural granite memorial. We never use artificial dyes or other coloring agents unless specifically requested by you, and we guarantee the natural color of the stone for life. All headstones undergo individual inspection to ensure their natural color, even shape, fine finish, and the highest quality engraving and ceramic details.
To guarantee that your order is completed exactly as requested, we provide a free layout proof before beginning production. If any changes are needed, please let us know, and we will send an updated proof for your approval. Your confirmation is required before we proceed with production and shipping.
Before shipping your headstone, we photograph your memorial and email you the image along with your shipping details. This assures you that your order was sent in perfect condition, and if any damage occurs during delivery, we can promptly file a claim. While rare, this gives both you and us peace of mind, ensuring everything is done correctly and safely. Your order is always protected in case of damage during transit.
We guarantee that we will replace your headstone if it develops any defects, such as cracks, discoloration, chipping, or other issues caused by natural wear. We fully cover every aspect of your headstone and will replace it if any defects arise.
Please note that RemembranceHeadstones is not responsible for damage, vandalism, or theft of your headstone under circumstances not covered by this warranty. Our lifetime guarantee applies only to natural causes and does not cover acts of God or third-party actions. This warranty does not apply to vases, ceramic photos, or any paint applied to your order.
This guarantee is provided to the original purchaser and their heirs, is valid indefinitely, and takes effect upon purchase when both parties fulfill the terms. This warranty provides you with specific legal rights, and you may also have other rights that vary by state.
Comprehensive Cemetery
Remembrance Headstone takes care of every detail related to the installation of your memorial at the cemetery. We handle all necessary permits, measurements, and specific cemetery requirements. Our specialized installers will complete the job according to all standards and regulations, providing you with an installation guarantee.
If you prefer to arrange the installation and coordinate with the cemetery independently, we are here to assist you in that process as well. However, please note that in this case, we cannot provide a guarantee on the installation. Nevertheless, our lifetime guarantee on the stone itself remains fully valid.
Additionally, if you have encountered low-quality headstones in the past or if you need maintenance services for the memorial of a loved one, we are ready to provide cleaning and upkeep services. This will ensure that the memory of your loved one is always preserved with proper care.
Thank you for your attention.
Refund Policy
At Remembrance Capstone, we are committed to ensuring the complete satisfaction of every client and guaranteeing that we meet all your requirements. We take great care to ensure that each order is completed to the highest standards and only begin production once all details are fully agreed upon with you and the order is 100% confirmed.
General Terms
 1. We will not begin work until every aspect of your order is fully approved. This includes selecting materials, sizes, colors, text, images, engravings, and any other custom requests.
 2. Once you confirm your order, refunds are no longer possible, as we initiate the production process using materials specifically prepared for your order.
Refund Policy for Retail Clients
 • Before Order Confirmation: If you decide to cancel your order before final confirmation, we can issue a full refund minus a 10% cancellation fee. This fee covers administrative and preparatory costs incurred before production begins.
 • After Order Confirmation: After you confirm all order details (color, size, text, images, and other specifications), a refund is no longer possible, as the order is passed into production and created to meet your specific requirements.
Refund Policy for Wholesale Clients
 • Before Final Order Confirmation: After placing an order and providing us with all necessary details, including sizes, colors, and additional requests (such as engraving, lettering, portrait engraving), you may cancel the order and receive a full refund minus a 10% cancellation fee. This option is available before production begins.
 • After Confirmation of All Details: Within 10 days of providing all details, if the order has been confirmed and approved, a refund is no longer possible, as we begin work according to all custom requests and specifications.
Important Note
 • We begin work only after fully agreeing with you on all aspects of the order. This ensures that the final product fully meets your expectations and prevents any misunderstandings.
 • Responsibility for Errors: If you make an error in specifying order details and do not catch it before confirming the order, a refund or free replacement of the completed work will not be possible. Please review all details carefully before giving final approval.
 • If the error is due to our mistake, we take full responsibility and will cover all costs to correct the error, including free replacement or adjustment of the order, to fully satisfy your expectations.
Our Commitment
We value every client and understand the importance of high-quality and timely order fulfillment. Our refund policy is designed to protect the interests of both our clients and the company, considering the custom nature of each product.
We offer a wide range of ready-made options that are available 24/7. From basic grave markers to fully customized memorials, our products are designed to honor your loved ones with minimal effort and installation time.
Prompt Response
We ensure timely production and installation of your custom memorial, keeping you informed every step of the way.
Home Visit
Our team will come to you for consultation and design discussions, ensuring personalized service tailored to your needs.
Extensive Catalog
Browse our wide selection of samples and designs to find the perfect memorial that reflects your loved one's unique story.
Our locations
Our Clients Say
The proud result of our painstaking work
